๐Ÿ“ง

General Support

For how-to questions, bug reports, and general help.
support@ecropper.in

โšก Usually responds within 24 hrs
โš™๏ธ

Technical Issues

For bugs, PDF compatibility issues, or export problems.
tech@ecropper.in

๐Ÿ› ๏ธ Monitored daily
๐Ÿ’ผ

Business & Partnerships

Interested in API access, bulk licencing, or partnerships?
business@ecropper.in

๐Ÿ“… Response within 3 business days
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Privacy & Legal

Data requests, privacy concerns, and legal matters.
privacy@ecropper.in

โš–๏ธ Response within 5 business days

๐Ÿ“… Support Hours (IST)

Monday โ€“ Friday9:00 AM โ€“ 7:00 PM
Saturday10:00 AM โ€“ 4:00 PM
SundayClosed
Public HolidaysClosed

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Send us a message

Fill in the form and we'll get back to you as soon as possible.

๐Ÿ› Bug Report ๐Ÿ’ก Feature Request โ“ How-To Question ๐Ÿ“„ PDF Compatibility ๐Ÿ’ผ Business Enquiry ๐Ÿ”’ Privacy Request ๐Ÿ’ฌ Other
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Frequently Asked Questions

Quick answers before you write in โ€” you might find what you need here.

Is eCropper really free to use? +
Yes โ€” completely free. All core features including label cropping, SKU detection, and PDF export are free with no limits, no registration required, and no hidden costs. We may introduce optional premium features in the future, but the core tool will always remain free.
Do my files get uploaded to your servers? +
No. All PDF processing happens entirely inside your browser using PDF.js. Your files never leave your device. We have no technical ability to read or store your label content. This was a deliberate design decision to protect your customers' shipping data.
Why isn't my PDF cropping correctly? +
Smart crop works by detecting non-white pixel boundaries. If your labels have very little whitespace, coloured backgrounds, or are scanned images, try switching to "Half โ€“ Top" or "Half โ€“ Bottom" mode in the Crop Method dropdown. You can also adjust the padding value in the Settings tab. If the issue persists, please contact us with a sample (redact any personal data) and your browser version.
Why isn't SKU detection finding my product codes? +
SKU detection relies on PDF text layers. If your label PDF was generated from a scan or as an image, there may be no machine-readable text for us to extract. Try opening your PDF in a viewer โ€” if you can select/copy text, SKU detection should work. If not, the PDF is image-only and SKU extraction isn't possible without OCR.
Which browsers are supported? +
eCropper works best on modern Chromium-based browsers (Chrome, Edge, Brave) and Firefox. Safari on macOS and iOS is supported but may have minor differences in PDF rendering. Internet Explorer is not supported. We recommend keeping your browser up-to-date for the best experience.
Can I use eCropper on my phone? +
Yes, eCropper is mobile-responsive and will work on Android and iOS browsers. However, for best performance with large PDFs (50+ pages), a desktop or laptop computer is recommended as mobile devices have more limited memory and processing power.
Can I suggest a new eCommerce platform or feature? +
Absolutely โ€” we love feature requests! Use the contact form above, select "Feature Request" as the topic, and describe what you need. Platform requests are especially welcome. Our roadmap is heavily influenced by seller feedback.